Question 1

What services does your company provide?

Accepted Answer

We specialize in CNC machining, water jet cutting, laser cutting, metal forming, welding, prototyping, and surface finishing. Our expertise spans a wide range of industries, including arts, retail, events, architecture, and more. We also provide design support and full assembly services for custom projects. Our true specialty is taking on custom projects no one else can.

Question 2

Can you work with specific materials for custom projects?

Accepted Answer

Yes, we work with a variety of materials, including metals (aluminum, steel, stainless steel), wood, plastics, composites, and glass. If you have a specific material requirement, our worldwide sourcing capabilities and industry partners are a crucial asset for one of a kind builds.

Question 3

What is your typical project turnaround time?

Accepted Answer

Turnaround times depend on the complexity and size of the project. For small to medium-scale projects, the average completion time is 2-6 weeks. Larger or more intricate projects may take longer. We’ll provide a detailed timeline after reviewing your requirements.

Question 4

What industries do you serve?

Accepted Answer

We serve a wide range of industries, including arts, retail, events, corporate, hospitality, exhibition, architecture, residential, technology, and entertainment. Our versatile fabrication processes allow us to meet the unique needs of each sector.

Question 5

Do you have experience working with high-profile or confidential projects?

Accepted Answer

Yes, we have extensive experience handling high-profile and confidential projects for some of the world's top brands, venues, and celebrities. Our team is trained to maintain discretion and follow any necessary confidentiality agreements to protect your proprietary information.

Question 6

How do I get a quote for my project?

Accepted Answer

You can request a quote by filling out our Request for Proposal (RFP) form on the top right corner of our website or by contacting us directly via email or phone. Be sure to provide detailed information about your project, including dimensions, materials, quantities, and any design files.

Question 7

Do you provide shipping and installation services?

Accepted Answer

Yes, we offer worldwide shipping and logistics support for completed projects. For specific installations, we can either provide installation services or work with your team to ensure seamless assembly on-site.

Question 8

Can you handle large-volume production runs?

Accepted Answer

Absolutely! We have the capacity to handle both small-batch and large-scale production runs. Our advanced equipment and experienced team ensure consistency and quality at any scale.

Question 9

What file formats do you accept for design submissions?

Accepted Answer

We accept a variety of file formats, including CAD files (.dwg, .dxf, .stp), PDFs, and other common design file types. If you’re unsure, feel free to contact us for assistance.

Question 10

Do you offer rush services for urgent projects?

Accepted Answer

Yes, we understand that some projects require expedited timelines. While rush services may incur additional costs, we will work with you to accommodate your deadlines without compromising quality.

Question 11

Can you help refine or improve my existing designs?

Accepted Answer

Absolutely! Our design team can review your existing designs and provide recommendations to improve functionality, aesthetics, or manufacturability. We collaborate closely with clients to ensure the final product is above expectations.

Question 12

Do you provide samples or prototypes before starting full production?

Accepted Answer

Yes, we can provide mockups, prototypes, or samples to ensure you’re satisfied with the design and quality before moving forward with production. Prototyping helps reduce risks and aligns expectations for the final product.

Question 13

Can you handle projects that require multiple fabrication processes?

Accepted Answer

Yes, we excel at managing projects that require a combination of fabrication processes, such as CNC machining, water jet cutting, welding, and finishing. Our in-house capabilities ensure seamless integration and quality control.

Question 14

What are your payment terms and options?

Accepted Answer

We offer flexible payment terms based on the scope and timeline of your project. Payment methods include credit card, bank transfer, and company checks. Specific terms will be outlined in your project proposal or contract.

Question 15

Can you work with my team remotely?

Accepted Answer

Yes, we frequently collaborate with clients remotely, providing updates and feedback via email, video calls, and project management tools. Our team ensures clear communication and alignment throughout the project lifecycle for a worldwide client base. Our local presence provides added support for any in person requirements, walk throughs, and site visits.

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Question 16

What sets your company apart from others in the industry?

Accepted Answer

Our combination of cutting-edge technology, skilled craftsmanship, and a customer-focused approach sets us apart. We work closely with clients to ensure every project is tailored to their needs, and we pride ourselves on delivering exceptional quality, precision, and creativity in every piece we fabricate.

MASTER MADE General Info

MASTER MADE
General Info